B2B Customer Communication Done Right
Take an innovative approach to streamline B2B customer engagement and communications.
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Thursday, December 5th, 2024 | 1pm CST
Join this webinar to learn how proven customer portal strategies can enhance customer experience and align you customer-facing teams into an unstoppable force fueled for growth.
Winning the Customer Engagement Game
Explore how a unified customer portal can be your team's secret playbook, aligning your star players and creating a championship-caliber customer experience. We'll discuss strategies to enhance fan engagement, improve team performance, and ultimately bring home the trophy of business growth.
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Explore how each team can maximize portals to drive customer success
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Discover how you can unify teams and create efficiency across departments.
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Unveil proven strategies from top-performing customer portals.
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Turn your portal into an efficient growth engine.
Explore Customer Portals and B2B Teams
Reason to join this webinar
In today's B2B arena, multiple customer-facing teams are all trying to move the ball down the field. Customer Success quarterbacks are managing interactions and distributing plays, Customer Marketing wide receivers stand ready to catch and nurture leads, Product offensive linemen create opportunities for strategic plays, and Sales running backs close in on yardage in competitive situations. Even though these teams are set up to score, conflicting game plans, scattered communication channels, and lack of coordination often result in dropped passes and fumbled opportunities, leaving customers confused and disengaged on the sidelines.
In this fragmented environment, success depends on getting your teams in perfect sync to deliver a winning customer experience. Join us to learn how a well-executed customer portal can turn your organization into the champions of customer engagement!
Who should join this webinar
- Customer Marketing
- Account Managers
- Customer Success Teams
- Customer Engagement Managers
Key Takeaways to Tackle
- Position-specific plays
Customer Portal Team Usage:
Know how each member of your B2B "dream team" can leverage the customer portal to score points with clients - Winning formations
Delivering Customer Experience:
Get customer portal best practices that will have your team moving in perfect synchronization to deliver an MVP (Most Valuable Portal) experience
- Avoiding penalties
Common Portal Mistakes:
Where do companies fumble their customer portal strategies, and how can you avoid these costly mistakes? - Expanding the stadium
Scale Growth:
How can your customer portal playbook scale as your fan base grows from local supporters to a worldwide audience?
Customer Engagement Presenters
Meet Your B2B Team Captains
Jennifer Johnson
Customer Success
Swetalina Routray
Marketing
Andee Schussler
Account Management
